MEDBOX | Toolbox Risk Communication & Community Engagement

How to use social media to better engage people affected by crises

UN Office for the Coordination of Humanitarian Affairs (OCHA); ICRC (2020) C1

A brief guide for those using social media in humanitarian organizations

Tags: social media, communication, humanitarian aid,

Source: https://ifrc-1.nyc3.digitaloceanspaces.c

World Health Organization WHO; UNICEF; IFRC (2020) C_WHO

Risk Communication and Community Engagement (RCCE) is an essential component of your health emergency preparedness and response action plan. This tool is designed to support risk communication, community engagement staff and responders working with national health authorities, and other partners to develop, implement and monitor an effective action plan for communicating effectively with the public, engaging with communities, local partners and other stakeholders to help prepare and protect individuals, families and the public’s health during early response to COVID-19

Tags: risk communication, outbreak preparedness, SARS-CoV-2, novel coronavirus,

Source: https://www.epi-win.com/sites/epiwin/fil

SBC Compass Coronavirus Collection

Leibtag, S.; USAID (2020) C1

Tags: rumours, covid19, novel coronavirus, social behaviour, communication, online resource,

Source: https://www.thecompassforsbc.org/trendin

Disaster Recovery Guidance Series - Communication during Disaster Recovery

World Bank, GFDRR (2019) C1

This Guide provides practical guidance for governments regarding how to effectively communicate with communities during the recovery phase following an emergency. It explains how to identify communication needs, and presents “best fit” communication methods and strategies to deploy to support Disaster Recovery Frameworks (DRF) and recovery strategies. The Guide is divided into six sections, as follows: SECTION 1 Good Practice Principles for Effective Communication SECTION 2 Barriers to Effective Communication SECTION 3 How to Identify Communication Needs during Recovery SECTION 4 Communication Methods for Recovery Planning and Operations SECTION 5 Developing a Communication Plan SECTION 6 Key Take-away Message

Tags: good practice, guide, humanitarian work, disasters, recovery, communication,

Source: https://reliefweb.int/sites/reliefweb.in

World Health Organization WHO (2019) C_WHO

Risk communication is a core public health intervention in any disease outbreak and health emergency. It refers to the real-time exchange of information, advice and opinions between experts, officials and people who face a threat to their wellbeing, to enable informed decision-making and to adopt protective behaviors. Learning objective: By the end of this course, participants should be able to understand the core principles of risk communication and its application to disease outbreaks and health emergencies. Course duration: This course consists of an introductory video lecture, presentation slides that can be downloaded and reviewed at your own pace, and instructions for simulation exercises. Course duration may vary. It will take most participants approximately 8 hours to thoroughly complete all components

Tags: risk communication, humanitarian aid, emergencies, outbreak, Online Courses,

Source: https://openwho.org/courses/risk-communi

World Health Organization (WHO) (2018) C_WHO

A WHO Guideline for Emergency Risk Communication (ERC) policy and practice. Recent public health emergencies, such as the Ebola virus disease outbreak in West Africa (2014–2015), the emergence of the Zika virus syndrome in 2015–2016 and multi-country yellow fever outbreaks in Africa in 2016, have highlighted major challenges and gaps in how risk is communicated during epidemics and other health emergencies. The challenges include the rapid transformation in communications technology, including the near-universal penetration of mobile telephones, the widespread use and increasingly powerful influence of digital media which has had an impact on ‘traditional’ media (newspapers, radio and television), and major changes in how people access and trust health information. Important gaps include considerations of context – the social, economic, political and cultural factors influencing people’s perception of risk and their risk-reduction behaviours

Tags: risk communication, radio broadcast, social media, emergency, outbreak, outbreak management, ebola impact, Zika, emergency preparedness,

Source: http://apps.who.int/iris/bitstream/10665

Organisation Mondiale de la Santé (OMS) (2018) C_WHO

La communication sur les risques est un aspect à part entière des interventions d’urgence. Il s’agit de l’échange en temps réel d’informations, de conseils et d’avis entre les experts, les responsables communautaires, les décideurs politiques et les populations en situation de risque. Lors d’une épidémie, d’une pandémie, d’une crise humanitaire ou d’une catastrophe naturelle, une communication sur les risques efficace permet aux populations les plus exposées de comprendre les comportements à adopter pour se protéger. Ainsi, les autorités et les experts peuvent être à l’écoute des inquiétudes et des besoins, chercher à y répondre et faire en sorte que leurs conseils soient pertinents, fiables et recevable

Tags: risk communication, communication du risque, crise humanitaire, humanitarian crisis, guideline,

Source: http://apps.who.int/iris/bitstream/handl

Risk Communication and Community Engagement Preparedness and Readiness Framework: Ebola Response in the Democratic Republic of Congo in North Kivu

World Health Organization WHO; UNICEF; IFRC, et al. (2018) CC

Risk Communication and Community Engagement (RCCE) is an essential part of any disease outbreak response. Risk communication in the context of an Ebola outbreak refers to real time exchange of information, opinion and advice between frontline responders and people who are faced with the threat of Ebola to their survival, health, economic or social wellbeing. Community engagement refers to mutual partnership between Ebola response teams and individuals or communities in affected areas, whereby community stakeholders have ownership in controlling the spread of the outbreak. It is intended to be used to guide RCCE work which is central to stopping the outbreak and preventing its further amplification. Unlike other areas of response, RCCE draws heavily on volunteers, frontline personnel and on people without prior training in this area. As such, the document provides basic background information, scopes the socio-economic and cultural aspects (that are known at the time of publication), and provides the latest evidence-based advice and approache

Tags: community mobilization, preparedness, ebola, nord-kivu, communication, risk communication,

Source: http://apps.who.int/iris/bitstream/handl

Organisation mondiale de la Santé (OMS) (2018) C_WHO

Ce document a été élaboré par le Programme des urgences sanitaires de l'Organisation mondiale de la santé comme ressource pour la réponse à la flambée du virus d'Ebola (Ebola) en République démocratique du Congo en mai 2018. Ce document est destiné à guider le travail de communication des risques et d'engagement communautaire (CREC) qui est essentiel pour stopper la flambée et prévenir son amplification. Contrairement à d'autres domaines d'intervention, la CREC fait largement appel aux bénévoles, au personnel de première ligne et aux personnes qui n'ont pas reçu de formation préalable dans ce domaine. En tant que tel, le document fournit des informations de base, couvre les aspects socio-économiques et culturels (qui sont connus au moment de la publication), et fournit les derniers conseils et approches fondés sur des données probantes basés sur les Directives de l'OMS : Communiquer les risques dans les situations d'urgence en santé publique, 2018

Tags: DRC, DR Congo, RDC, RD Congo, risk communication, community engagement, Ebola, communication du risque, engagement communautaire,

Source: http://apps.who.int/iris/bitstream/handl

Le Bruit Cours: Guide pratique de gestion des rumeurs

Bugge,J.; and A. Rouse CDAC Network (2018) CC

Plusieurs membres du réseau CDAC (Communicating with Disaster Affected Communities, Communication avec les communautés sinistrées) ont reconnu le besoin de gérer les rumeurs durant leurs missions afin de prévenir la perte de vies et d’alléger les souffrances. En particulier, Internews avec leur modèle pionnier inter-agence, l'Organisation Mondiale de la Santé et le Bureau des Nations Unies pour la Coordination des Affaires Humanitaires ont fait des efforts considérables pour innover dans ce domaine et engager d'autres acteurs humanitaires à faire face à ce problème

Tags: risk communication, rumours, outbreak management, outbreak prevention, pandemic,

Source: http://www.cdacnetwork.org/contentAsset/

	How to use social media to better engage people affected by crises UN Office for the Coordination of Humanitarian Affairs (OCHA); ICRC (2020) C1 View PDF(7) Download (44) Add to my MEDBOX A brief guide for those using social media in humanitarian organizations Tags: social media, communication, humanitarian aid, Source: https://ifrc-1.nyc3.digitaloceanspaces.c
	RCCE Action Plan Guidance COVID-19 Preparedness and Response World Health Organization WHO; UNICEF; IFRC (2020) C_WHO View PDF(45) Download (30) Add to my MEDBOX Risk Communication and Community Engagement (RCCE) is an essential component of your health emergency preparedness and response action plan. This tool is designed to support risk communication, community engagement staff and responders working with national health authorities, and other partners to develop, implement and monitor an effective action plan for communicating effectively with the public, engaging with communities, local partners and other stakeholders to help prepare and protect individuals, families and the public’s health during early response to COVID-19 Tags: risk communication, outbreak preparedness, SARS-CoV-2, novel coronavirus, Source: https://www.epi-win.com/sites/epiwin/fil
	SBC Compass Coronavirus Collection Leibtag, S.; USAID (2020) C1 Open external link (164) Add to my MEDBOX Tags: rumours, covid19, novel coronavirus, social behaviour, communication, online resource, Source: https://www.thecompassforsbc.org/trendin
	Disaster Recovery Guidance Series - Communication during Disaster Recovery World Bank, GFDRR (2019) C1 View PDF(152) Download (63) Add to my MEDBOX This Guide provides practical guidance for governments regarding how to effectively communicate with communities during the recovery phase following an emergency. It explains how to identify communication needs, and presents “best fit” communication methods and strategies to deploy to support Disaster Recovery Frameworks (DRF) and recovery strategies. The Guide is divided into six sections, as follows: SECTION 1 Good Practice Principles for Effective Communication SECTION 2 Barriers to Effective Communication SECTION 3 How to Identify Communication Needs during Recovery SECTION 4 Communication Methods for Recovery Planning and Operations SECTION 5 Developing a Communication Plan SECTION 6 Key Take-away Message Tags: good practice, guide, humanitarian work, disasters, recovery, communication, Source: https://reliefweb.int/sites/reliefweb.in
	Risk communication essentials (English/Portuguese). Free Online Course World Health Organization WHO (2019) C_WHO Open external link (726) Add to my MEDBOX Risk communication is a core public health intervention in any disease outbreak and health emergency. It refers to the real-time exchange of information, advice and opinions between experts, officials and people who face a threat to their wellbeing, to enable informed decision-making and to adopt protective behaviors. Learning objective: By the end of this course, participants should be able to understand the core principles of risk communication and its application to disease outbreaks and health emergencies. Course duration: This course consists of an introductory video lecture, presentation slides that can be downloaded and reviewed at your own pace, and instructions for simulation exercises. Course duration may vary. It will take most participants approximately 8 hours to thoroughly complete all components Tags: risk communication, humanitarian aid, emergencies, outbreak, Online Courses, Source: https://openwho.org/courses/risk-communi
	Communication Risk in Public Health Emergencies World Health Organization (WHO) (2018) C_WHO View PDF(1774) Download (431) Add to my MEDBOX A WHO Guideline for Emergency Risk Communication (ERC) policy and practice. Recent public health emergencies, such as the Ebola virus disease outbreak in West Africa (2014–2015), the emergence of the Zika virus syndrome in 2015–2016 and multi-country yellow fever outbreaks in Africa in 2016, have highlighted major challenges and gaps in how risk is communicated during epidemics and other health emergencies. The challenges include the rapid transformation in communications technology, including the near-universal penetration of mobile telephones, the widespread use and increasingly powerful influence of digital media which has had an impact on ‘traditional’ media (newspapers, radio and television), and major changes in how people access and trust health information. Important gaps include considerations of context – the social, economic, political and cultural factors influencing people’s perception of risk and their risk-reduction behaviours Tags: risk communication, radio broadcast, social media, emergency, outbreak, outbreak management, ebola impact, Zika, emergency preparedness, Source: http://apps.who.int/iris/bitstream/10665
	Communication du risque pendant les urgences sanitaires Organisation Mondiale de la Santé (OMS) (2018) C_WHO View PDF(1266) Download (572) Add to my MEDBOX La communication sur les risques est un aspect à part entière des interventions d’urgence. Il s’agit de l’échange en temps réel d’informations, de conseils et d’avis entre les experts, les responsables communautaires, les décideurs politiques et les populations en situation de risque. Lors d’une épidémie, d’une pandémie, d’une crise humanitaire ou d’une catastrophe naturelle, une communication sur les risques efficace permet aux populations les plus exposées de comprendre les comportements à adopter pour se protéger. Ainsi, les autorités et les experts peuvent être à l’écoute des inquiétudes et des besoins, chercher à y répondre et faire en sorte que leurs conseils soient pertinents, fiables et recevable Tags: risk communication, communication du risque, crise humanitaire, humanitarian crisis, guideline, Source: http://apps.who.int/iris/bitstream/handl
	Risk Communication and Community Engagement Preparedness and Readiness Framework: Ebola Response in the Democratic Republic of Congo in North Kivu World Health Organization WHO; UNICEF; IFRC, et al. (2018) CC View PDF(1021) Download (228) Add to my MEDBOX Risk Communication and Community Engagement (RCCE) is an essential part of any disease outbreak response. Risk communication in the context of an Ebola outbreak refers to real time exchange of information, opinion and advice between frontline responders and people who are faced with the threat of Ebola to their survival, health, economic or social wellbeing. Community engagement refers to mutual partnership between Ebola response teams and individuals or communities in affected areas, whereby community stakeholders have ownership in controlling the spread of the outbreak. It is intended to be used to guide RCCE work which is central to stopping the outbreak and preventing its further amplification. Unlike other areas of response, RCCE draws heavily on volunteers, frontline personnel and on people without prior training in this area. As such, the document provides basic background information, scopes the socio-economic and cultural aspects (that are known at the time of publication), and provides the latest evidence-based advice and approache Tags: community mobilization, preparedness, ebola, nord-kivu, communication, risk communication, Source: http://apps.who.int/iris/bitstream/handl
	Considérations relatives à la communication des risques et à l'engagement communautaire (CREC) : Réponse d'Ebola en République démocratique du Congo Organisation mondiale de la Santé (OMS) (2018) C_WHO View PDF(1107) Download (273) Add to my MEDBOX Ce document a été élaboré par le Programme des urgences sanitaires de l'Organisation mondiale de la santé comme ressource pour la réponse à la flambée du virus d'Ebola (Ebola) en République démocratique du Congo en mai 2018. Ce document est destiné à guider le travail de communication des risques et d'engagement communautaire (CREC) qui est essentiel pour stopper la flambée et prévenir son amplification. Contrairement à d'autres domaines d'intervention, la CREC fait largement appel aux bénévoles, au personnel de première ligne et aux personnes qui n'ont pas reçu de formation préalable dans ce domaine. En tant que tel, le document fournit des informations de base, couvre les aspects socio-économiques et culturels (qui sont connus au moment de la publication), et fournit les derniers conseils et approches fondés sur des données probantes basés sur les Directives de l'OMS : Communiquer les risques dans les situations d'urgence en santé publique, 2018 Tags: DRC, DR Congo, RDC, RD Congo, risk communication, community engagement, Ebola, communication du risque, engagement communautaire, Source: http://apps.who.int/iris/bitstream/handl
	Le Bruit Cours: Guide pratique de gestion des rumeurs Bugge,J.; and A. Rouse CDAC Network (2018) CC View PDF(4) Download (21) Add to my MEDBOX Plusieurs membres du réseau CDAC (Communicating with Disaster Affected Communities, Communication avec les communautés sinistrées) ont reconnu le besoin de gérer les rumeurs durant leurs missions afin de prévenir la perte de vies et d’alléger les souffrances. En particulier, Internews avec leur modèle pionnier inter-agence, l'Organisation Mondiale de la Santé et le Bureau des Nations Unies pour la Coordination des Affaires Humanitaires ont fait des efforts considérables pour innover dans ce domaine et engager d'autres acteurs humanitaires à faire face à ce problème Tags: risk communication, rumours, outbreak management, outbreak prevention, pandemic, Source: http://www.cdacnetwork.org/contentAsset/

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