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WHO guideline on HIV service delivery
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World Health Organization WHO (2025) C_WHO
Updated guidance on the integration of diabetes, hypertension and mental health services, and interventions to support adherence to antiretroviral therapy. The guideline offers practical implementation guidance for countries and key stakeholders as well as outlining key research gaps. As life expec ... more
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A guide to the provision of safe delivery and immediate newborn care in the context of an Ebola outbreak

UNICEF, WHO and Save the Children (2014)
The interventions summarized in this guide are intended to lower the risk of delivery and post-partum complications for both the mother and the newborn, particularly the risk of postpartum haemorrhage and infections, and improve the immediate care of premature babies. The recommendations are also in ... more
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Implementing improvement plans for service change WHO QualityRights training to act, unite and empower for mental health (P I L O T V E R S I O N)
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This module has been developed to provide training and guidance to improve the quality of care and human rights conditions in inpatient, outpatient and community based mental health and related services, following the conduct of a comprehensive assessment using the WHO QualityRights assessment toolk ... more
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Commission Guidance Note on the Provision of Humanitarian Aid to Fight the COVID-19 Pandemic in Certain Environments Subject to EU Restrictive Measures

European Commission EC (2020) CC
This guidance note on Syria is the first in a series of comprehensive Q&As, which aims to give practical guidance on how to comply with EU sanctions when providing humanitarian aid, in particular medical assistance, to fight the coronavirus pandemic. By clarifying the responsibilities and processes ... more
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Implementation guidance for assessments of frontline service readiness: strengthening real-time monitoring of health services in the context of the COVID-19 pandemic, 1 July 2021

World Health Organization WHO (2021) C_WHO
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Enhancing mental health pre-service training with the mhGAP Intervention Guide: experiences and lessons learned

World Health Organization WHO (2020) C_WHO
This document was designed to inform educators, amongst others, about enhancing the pre-service curriculum with mental health Gap Action Programme Intervention Guide (mhGAP-IG) materials, which can provide future professionals with the theoretical a ... more
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Medical device donations: considerations for solicitation and provision. Second edition

World Health Organization WHO (2024) CC
Medical devices are used for the prevention, diagnosis and treatment of illness and diseases and for rehabilitation. WHO developed guidance on medical device donation in 2011, which has been now reviewed, with new evidence, new references on considerations for medical device solicitation and ... more
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Integrated Health Service Plan: A Strategy for Changing the Health Sector For Healthy Botswana 2010-2020

Ministry of Health, Gabarone, Botswana (2010) C2
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Status of Antiretroviral Therapy Service Delivery in Uganda

Ministry of Health, Uganda (2010) C1
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Indonesia Environmental Service Program (ESP) Evaluation

USAID (2017) C1
WASH Ex-Post Evaluation Series - Water Communications and Knowledge Management (CKM) Project
This evaluation examines the sustainability of selected components of the USAID/Indonesia Environmental Services Program (ESP), which was implemented from 2004–2010. Among other objectives, this activ ... more
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Lesotho correctional service HIV and AIDS policy

National AIDS Commission (NAC) and Lesotho Correctional Services (LCS), Government of Lesotho (2009) C2
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Medical device donations: considerations for solicitation and provision
recommended

World Health Organization WHO (2011) C_WHO
This document provides an overview of the issues and challenges surrounding medical device donations, and offers considerations and best practices that may be useful for making and soliciting donations. The document highlights the importance of an active participatory role for the intended recipient ... more
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Considerations for the provision of essential oral health services in the context of COVID-19

World Health Organization WHO (2020) C_WHO
The purpose of this document is to address specific needs and considerations for essential oral health services in the context of COVID-19 in accordance with WHO operational guidance on maintaining essential health services. This interim guidance is intended for public health authorities, chief dent ... more
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LESOTHO LOCAL GOVERNMENT SERVICE WORKPLACE POLICY ON HIV AND AIDS

Government of Lesotho (2014) C2
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HIV and Sexual and Reproductive Health Programming: Innovative Approaches to Integrated Service Delivery

IATT; WHO; UNICEF; UNFPA (2014) C1
Compendium of Case Studies
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The Balanced Counseling Strategy Plus: A Toolkit for Family Planning Service Providers Working in High STI/HIV Prevalence Settings. Counseling Cards, 3rd ed.

Population Council (2015) C1
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Standard Operating Procedures (SOP) for the Provision of Prevention of Mother-to-Child-Transmission of HIV Services at Health Centres and Referral Hospitals

Ministry of Health National Maternal and Child Health Centre (2007) CC
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The Urban Water Supply Guide: service delivery options for low-income communities

Noakes, C.; and R. Franceys Water & Sanitation for the Urban Poor (2014) CC
Providing improved water supply to low-income urban communities is a difficult challenge faced by water utilities throughout Africa and Asia. This guide provides an introduction to available options for serving these communities. The guide draws on sector experience in general, and more particular ... more
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Kenya Endline Service Delivery Point Survey 2014

Measurement, Learning & Evaluation of the Kenya Urban Reproductive Health Initiative (Tupange), et al. (2015) C1
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"Trust and teamwork matter" - Community health workers ' experiences in integrated service delivery in India

Arima Mishra (2014) C1