This Guide provides practical guidance for governments regarding how to effectively communicate with communities during the recovery phase following an emergency. It explains how to identify communication needs, and presents “best fit” communication methods and strategies to deploy to support Di...saster Recovery Frameworks (DRF) and recovery strategies.
The Guide is divided into six sections, as follows:
SECTION 1 Good Practice Principles for Effective Communication
SECTION 2 Barriers to Effective Communication
SECTION 3 How to Identify Communication Needs during Recovery
SECTION 4 Communication Methods for Recovery Planning and Operations
SECTION 5 Developing a Communication Plan
SECTION 6 Key Take-away Messages
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The GO training package was developed by the World Health Organization for use by staff, consultants and partners who are part of the emergency response, so that they can work safely as part of the teams working to bring the outbreak under control.
Training outline:
Module 1: Pre-deployment tr...aining
Module 2: Introduction to Ebola
Module 3: Global Ebola response
Module 4: Pillars of the global Ebola response
Module 5: Working with WHO
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The CERC manual provides an evidence-based framework and recommended practices for anyone who communicates on behalf of an organization responding to major emergencies such as natural disasters.
This practice guide offers approaches, practices and tools to working with rumours and misinformation. It is aimed primarily at humanitarian programme managers and field staff to provide them with practical tips on how to work with rumours in their response programmes in a way that is achievable ami...d competing demands.
Available in Arabic, English, French and Korean
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La communication sur les risques est un aspect à part entière des interventions d’urgence. Il s’agit de l’échange en temps réel d’informations, de conseils et d’avis entre les experts, les responsables communautaires, les décideurs politiques et les populations en situation de risque.... Lors d’une épidémie, d’une pandémie, d’une crise humanitaire ou d’une catastrophe naturelle, une communication sur les risques efficace permet aux populations les plus exposées de comprendre les comportements à adopter pour se protéger. Ainsi, les autorités et les experts peuvent être à l’écoute des inquiétudes et des besoins, chercher à y répondre et faire en sorte que leurs conseils soient pertinents, fiables et recevables
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Plusieurs membres du réseau CDAC (Communicating with Disaster Affected Communities, Communication avec les communautés sinistrées) ont reconnu le besoin de gérer les rumeurs durant leurs missions afin de prévenir la perte de vies et d’alléger les souffrances. En particulier, Internews avec l...eur modèle pionnier inter-agence, l'Organisation Mondiale de la Santé et le Bureau des Nations Unies pour la Coordination des Affaires Humanitaires ont fait des efforts considérables pour innover dans ce domaine et engager d'autres acteurs humanitaires à faire face à ce problème.
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In this contingency planning guidance, a set of actions to prepare for emergencies from all hazards and to help minimize their impact, is proposed. These actions include the development, implementation, simulation, monitoring and regular update of risks-based contingency plans.
A WHO Guideline for Emergency Risk Communication (ERC) policy and practice.
Recent public health emergencies, such as the Ebola virus disease outbreak in West Africa (2014–2015), the emergence of the Zika virus syndrome in 2015–2016 and multi-country yellow fever outbreaks in Africa in 2016, h...ave highlighted major challenges and gaps in how risk is communicated during epidemics and other health emergencies. The challenges include the rapid transformation in communications technology, including the near-universal penetration of mobile telephones, the widespread use and increasingly powerful influence of digital media which has had an impact on ‘traditional’ media (newspapers, radio and television), and major changes in how people access and trust health information. Important gaps include considerations of context – the social, economic, political and cultural factors influencing people’s perception of risk and their risk-reduction behaviours.
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This learning report attempts to understand the drivers for, and barriers to, effective implementation as well as review the experiences of Start Fund members in responding to these outbreaks to support evidence-based decision-making within the Start Network at project, crisis, and system level. Spe...cifically, it analyses the effectiveness, efficiency, and relevance of Start Fund disease outbreak responses by reviewing and analysing funding, decision-making and response activities before ultimately exploring implications and recommendations.
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Ce document a été élaboré par le Programme des urgences sanitaires de l'Organisation mondiale de la santé comme ressource pour la réponse à la flambée du virus d'Ebola (Ebola) en République démocratique du Congo en mai 2018.
Ce document est destiné à guider le travail de communication d...es risques et d'engagement communautaire (CREC) qui est essentiel pour stopper la flambée et prévenir son amplification. Contrairement à d'autres domaines d'intervention, la CREC fait largement appel aux bénévoles, au personnel de première ligne et aux personnes qui n'ont pas reçu de formation préalable dans ce domaine. En tant que tel, le document fournit des informations de base, couvre les aspects socio-économiques et culturels (qui sont connus au moment de la publication), et fournit les derniers conseils et approches fondés sur des données probantes basés sur les Directives de l'OMS : Communiquer les risques dans les situations d'urgence en santé publique, 2018.
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In the battle against diseases like Zika and dengue, knowledge is power. Climate change is shifting the
distribution of mosquitoes and to new areas. Empowering communities is essential in reaching and pro-
tecting the most vulnerable individuals and households. Vector control programmes, community... empow-
erment and awareness campaigns are proven strategies to reduce the burden of vector-borne diseases.
Red Cross and Red Crescent volunteers can play a key role in community and school outreach activities for Zika, dengue and chikungunya prevention. These community-based activities need to be sustained to
ensure long-lasting disease control.
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This I-Kit provides essential information and tools for responding to an outbreak using an SBCC approach. It presents a series of nine units, each accompanied by exercise worksheets to help link the SBCC theory to practice.
The worksheets in each section are typically followed by a completed exam...ple. The completed examples will likely include information about an emergency that, during an actual event, might not be immediately available. This was done to illustrate the full range of information to inform a strategic communication response.
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The CDAC Network commissioned a practice guide to draw both on their experiences and many others’ in order to document approaches, practices and tools to working with rumors. It is aimed primarily at humanitarian programme managers and field staff to provide them with practical tips on how to work... with rumors in their response programs in a way that is achievable amid competing demands.
Part One focuses on some of the theory behind rumors: the definition, nature and importance of rumors, and why we need to work with them.
Part Two explains the key steps and considerations to identifying and addressing rumous: listening, verifying and engaging.
Part Three examines different roles and responsibilities in working with rumous, and how anticipation, coordination and partnerships can enhance what you do.
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