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Hearing aid service delivery approaches for low- and middle-income settings

World Health Organization WHO (2023) C_WHO
One of the main limitations to accessing hearing aids is the lack of diagnostic and rehabilitative services, especially at primary and secondary levels of ... more
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Delivery of cardiology services in Africa during the COVID-19 pandemic: what should we expect after this pandemic?

Nganou-Gnindjio, C.N.; Temgoua, M.N.; Kuate, L.M. et al. (2021) CC
Background: COVID-19 is a global public health crisis that affects all sectors; studying the impact of this pandemic on the delivery of cardiology ... more
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Service Delivery - Chapter 6

World Health Organization (WHO) World Health Organization (WHO) (2020) C_WHO
Consolidated guidelines on the use of antiretroviral drugs for treating and preventing HIV infection Accessed: 26.02.2020
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WHO guideline on HIV service delivery
recommended

World Health Organization WHO (2025) C_WHO
Updated guidance on the integration of diabetes, hypertension and mental health services, and interventions to support adherence to antiretroviral therapy. The guideline offers practical implementation guidance for countries and key stakeholders as ... more
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Engaging Men in HIV and AIDS at the Service Delivery Level: A Manual for Service Providers

EngenderHealthThe ACQUIRE Project (2008)
Designed for trainers of health workers, this manual offers skills-building sessions on developing more “male-friendly” health services. Utilizing participatory and experiential activities, the manual examines attitudinal and structural barriers ... more
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Differentiated Service Delivery
recommended
New

International AIDS Society IAS; World Health Organization WHO (2025) C_WHO
Differentiated service delivery (DSD), previously referred to as differentiated care, is a client-centred approach that simplifies and adapts HIV services across the cascade to reflect the preferenc ... more
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A case study of the role of an Essential Health Benefit in the delivery of integrated health services in Zambia

Luwabelwa, M.; Banda, P; Palale M.; Chama-Chiliba, C. Regional Network for Equity in Health in east and southern Africa (EQUINET) (2017) C1
Regional Network for Equity in Health in east and southern Africa (EQUINET): Disussion Paper 111
The health services delivery system in Zambia is pyramid in structure, with primary healthcare (PHC) services at community level, at the base, foll ... more
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Updated recommendations on simplified service delivery and diagnostics for hepatitis C infection
recommended

World Health Organization WHO (2022) CC
Policy Brief. 24 June 2022. This policy brief, one of two on the updated hepatitis C (HCV) guidelines, focuses on the new recommendations on simplified service ... more
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Recommendations on the delivery of health services for the prevention and care of sexually transmitted infections
recommended

World Health Organization WHO (2025) C_WHO
These guidelines promote the delivery of people-centred health services for STIs by providing evidence-based recommendations related to decentralization, integration, task sharing and digital health ... more
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The Urban Water Supply Guide: service delivery options for low-income communities

Noakes, C.; and R. Franceys Water & Sanitation for the Urban Poor (2014) CC
Providing improved water supply to low-income urban communities is a difficult challenge faced by water utilities throughout Africa and Asia. This guide provides an introduction to available options for serving these communities. The guide draws on sector experience in general, and more particular ... more
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Consolidated HIV guidelines for prevention, treatment, service delivery & monitoring
recommended

World Health Organization WHO (2021) C_WHO
July 2021. This publication brings together important clinical and programmatic updates produced by WHO since 2016 and provides comprehensive, evidence-informed recommendations and good practice statements within a public health, rights-based and person-centred approach. These guidelines bring in ... more
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Recognizing and responding to the effects of trauma A Discussion Guide for Health and Social Service Providers (Discussion Guide 2)

IWK Health Centre NOVA SCOTIA (2015) C1
This discussion guide is designed to assist individuals and agencies working toward developing trauma-informed approaches to service delivery. It describes how common traumatic experiences are fo ... more
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Healthy Timing and Spacing Of Pregnancy: A Trainer’s Reference Guide
recommended

Extending Service Delivery (ESD) Project, USAID (2010) C1
The Extending Service Delivery (ESD) project has developed Healthy Timing and Spacing of Pregnancy: A Trainer’s Reference Guide as a resource fo ... more
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The Essential Health service Package for Botswana

Ministry of Health, Gabarone, Botswana; PEPFAR; CDC (2010) C2
The EHSP in Botswana seeks to attain universal coverage of high-quality package of essential health services. The EHSP is an integrated collection of ... more
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Rwanda Service Provision Assessment Survey 2007

National Institute of Statistics (NIS) [Rwanda], Ministry of Health (MOH) [Rwanda], and Macro International Inc. (2008) C2
The 2007 Rwanda Service Provision Assessment (RSPA) was a national representative survey conducted in 538 health facilities throughout Rwanda. The survey covered hospitals, health centers, dispensaries and health posts, including all public facilit ... more
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The safe delivery app

Maternity foundation; University of Copenhagen; University of Southern Denmark (2019) C1
The Safe Delivery App is a smartphone application that provides skilled birth attendants with direct and instant access to evidence-based and up-to-date clinical guidelines on Basic Emergency Obstetric and Neonatal Care. The App leverages the growin ... more
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Manual of Mental Health for Psychologists

Uday K. Sinha, Devvarta Kumar, Naveen Grover, Jai Prakash, Gouri Shankar Kaloiya National Health Ministry for Health and Family Welfare; Ministry of Health and Family Welfare, India; WHO (2016) C1
For Mental Health Service Delivery under National Mental Health Programme
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Wheelchair Service Training Package - Participant's Workbook (Basic Level)
recommended

Chapal Khasnabis and Kylie Mines World Health Organisation (WHO) (2012) C_WHO
The purpose of the Participant’s Workbook is to develop the skills and knowledge of personnel involved in wheelchair service ... more