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Quality of care in fragile, conflict-affected and vulnerable settings: taking action

World Health Organization WHO (2020) CC
In fragile, conflict-affected and vulnerable settings, delivery of quality health services faces significant challenges, including disruption of a routine health service organization and delivery systems, increased health needs, complex and unpredictable resourcing issues, and vulnerability to multi... more
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Standards for improving the quality of care for children and young adolescents in health facilities

World Health Organization WHO (2018) C_WHO
These standards for the quality of paediatric care in health facilities form part of normative guidance for improving the quality of maternal, newborn, child and adolescent health care. In view of the importance of the continuum of both the life-course and service delivery (1), these standards bu... more
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Delivering quality health services: A global imperative for universal health coverage

Kieny, Marie-Paule; Evans, Timothy Grant; Scarpetta, Stefano; Kelley, Edward T.; Klazinga, Niek; Forde, Ian; Veillard, Jeremy Henri Maurice; Leatherman, Sheila; Syed, Shamsuzzoha; Kim, Sun Mean; Nejad, Sepideh Bagheri; Donaldson, Liam World Health Organization (WHO), Organisation for Economic Co-operation and Development (OECD), and The World Bank (2018) C_WHO
Poor quality health services are holding back progress on improving health in countries at all income levels.
Today, inaccurate diagnosis, medication errors, inappropriate or unnecessary treatment, inadequate or unsafe clinical facilities or practices, or providers who lack adequate training an... more
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"Toward Quality Car for Patients" - National Core Standards for Health Establishments in South Africa

National Department of Health Health Department Republic of South Africa (2011) CC
The Department of Health is committed to providing the best quality care to patients and users of health services, in order to meet their expectations and needs, and to improve service delivery. The main purpose of the National Core Standards is to: • Develop a common definition of quality of ... more
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Quality of Care Certification - Manual for the Kenyan Health Sector

Kenya Ministry of Health (2020) C1
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Kenya Quality Model for Health: A Training Course for the Health Sector

Ministry of Health, Kenya USAID (2014) C1
Empowering Health Workers to Improve Service Delivery. This training program is designed to build the capacity of program managers and health providers in quality management, and improve the provision of high-quality health services. Please download the chapters directly from the website: https://w... more
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Checklist for assessing quality of healthcare - Hospitals

Kenya Ministry of Health (2021) C1
Kenya Quality Model for Health - Hospitals
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Quality of care for children with severe disease in the Democratic Republic of the Congo

Clarke-Deelder, E., G. Shapira, H. Samaha, et al. (2019) CC
BMC Public Health (2019) 19:1608 https://doi.org/10.1186/s12889-019-7853-3
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APCA Standards for Providing Quality Palliative Care Across Africa

African Palliative Care Association (2018) CC
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Quality of care in fragile, conflict-affected and vulnerable settings: tools and resources compendium
recommended

World Health Organization WHO (2021) C_WHO
This compendium represents a curated, pragmatic and non-prescriptive collection of tools and resources to support the implementation of interventions to improve quality of care in such contexts. Relevant tools and resources are listed under five areas: Ensuring access and basic infrastructure for qu... more
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Establishing external quality assessment programmes for screening of donated blood for transfusion-transmissible infections: implementation guide

World Health Organization (WHO) (2016) C_WHO
External quality assessment (EQA) is an important component of quality systems for blood transfusion services. Establishing external quality assessment programmes for screening of donated blood for transfusion-transmissible infections (TTI): implementation guide aims to support WHO member States in ... more
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Checklist for assessing quality of healthcare -Health Facilities

Kenya Ministry of Health (2021) C1
Kenya Quality Model for Health - Health Facilities
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Laboratory quality standards and their implementation

World Health Organization WHO, Western Pacific Region (2011) C_WHO
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Achieving quality health services for all, through better water, sanitation and hygiene

World Health Organization WHO (2020) C_WHO
Lessons from three African Countries. Achieving Health for All, and in particular universal health coverage (UHC), will not happen without fully functioning basic water, sanitation and hygiene (WASH) services in all health care facilities. Such services are needed to provide quality care, ensure ad... more
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Improving the quality of care in the public health system in Bangladesh: building on new evidence and current policy levers

Krishna Hort, Valeria de Oliveira Cruz, Murad Sultan World Health Organisation (WHO) (2017) C_WHO
Bangladesh Health Systems in Transition
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Achieving quality universal health coverage through better water, sanitation and hygiene services in health care facilities: A focus on Cambodia and Ethiopia

World Health Organization (WHO) (2017) C_WHO
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Checklist for assessing quality of healthcare - Facilities

Kenya Ministry of Health (2021) C1
Kenya Quality Model for Health - Level 2 Facilities
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Quality and safety practices for malaria rapid testing services

World Health Organization WHO (2022) C_WHO
This document is a guide defining requirements for quality and safety for malaria rapid diagnostic testing services to safeguard the quality of the results, the safety of the operators and patients and that of the environment for use by national malaria control programmes, regulators, implementers a... more
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Quality of Care in Family Planning Services at Health Facilities in Senegal

Assaf, Shireen, Wenjuan Wang, and Lindsay Mallick ICF International (2015) C2
DHS Analytical Studies No. 55.
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Sierra Leone: Facilitiy Improvement Team (FIT) Assessment Report, June 2016

Ministry of Health and Sanitation Sierra Leone; Reproductive and Child Health Directorate (2016) C1